Refunds

Returns
We will accept returns or exchanges for any reason within 30 days of purchase. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase.

Non-returnable items
Gift cards are non-returnable.

Refunds
Once your return is received, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will be applied to your credit card or original method of payment, within five business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at mel@kindcaterpillar.com.

Exchanges
We will replace items if they are defective or damaged at any point within the "best-by" date. If you need to exchange it for the same item, send us an email at mel@kindcaterpillar.com and send your item to: 1150 Mariposa St, Denver CO 80204, United States. 


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Shipping
To return your product, you should mail your product to: 1150 Mariposa St, Denver CO 80204, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.